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Shipping and returns

SHIPPING TERMS - RETURNS - REFUNDS

1. Shipping

• Processing times: Orders are prepared and shipped within 1-3 business days of receiving payment.

• Delivery times: once the package has been shipped by the courier, you will receive your goods within the indicated times:

o Italy: 2-3 business days – Islands: 2-5 business days

o Europe: variable based on destination

o Other countries: variable based on destination

• Couriers used: we entrust shipments to the courier FIERAMENTE SRL - https://fieramente.biz/ - who will ship the goods within the indicated times.

• Tracking: you will receive the code to track the shipment on the courier's website via email, as soon as the package has been shipped.

2. Shipping costs

Italy: Shipping costs start at €9.90 and are calculated at checkout based on the destination. Shipping is free for orders over €85.00 or for orders of three or more bottles.

Abroad: costs are calculated at checkout based on the destination. Any customs duties or import taxes are the responsibility of the buyer.

3. Returns and Refunds

• Right of withdrawal: In accordance with Legislative Decree 206/2005, you have the right to withdraw from the purchase within 14 days of the date of receipt, without having to provide reasons. Shipping costs are paid by the sender.

• Return conditions

  • The product must be unused, completely intact and in perfect condition and in the original packaging.

  • Returns are not accepted where the shipping cost is paid by the recipient or without the order code and sender.

  • Returns of personalized or made-to-measure items are not accepted, except for defects.

• How to request a return: from the CONTACT US form, choose "returns and refunds" as the reason for the form and indicate the order number in the specific field. You will receive the procedure by email with the instructions for preparing and shipping the package.

• Refund: upon receipt of the return, after checks, we will refund the expected amount within 7 working days, net of shipping costs (if not free).

4. Prices and Payment Methods

• All prices are expressed in Euros and include VAT.

• Accepted payment methods:

o Credit cards (Visa, Mastercard, etc.)

o Strype

o Bank transfer (shipment after receipt of payment)

• In case of unsuccessful payment, the order will not be confirmed.

5. Discount Coupons, Promotional Codes and Special Offers

• Validity: discount codes and promotions have a limited validity, indicated in the promotional message, in the newsletter, on the dedicated page or on the product page.

• How to use:

o codes must be entered in the cart or during checkout.

o vouchers cannot be combined with other promotions or discounts, unless otherwise indicated.

• Limitations:

o Some codes may only be valid for certain products or service categories.

o The use of the code may be limited to a single use per customer or per order.

• Gift vouchers:

o Gift vouchers purchased on the site can only be used on www.tenutacampoalsignore.it

o They are not convertible into cash and cannot be refunded in case of loss or unused.

• Limited-time promotions: Promotional offers published on the site or sent by email are valid only within the specified period and while stocks last.

6. Customer Service

Do you have any questions? We are here for you! Contact us

• Email: commerciale@tenutacampoalsignore.it

• Phone / WhatsApp: +39 338 717 0413

• Support hours: Mon–Fri, 9:00–18:00

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